But it’s not! I hear you say.
Well, it’s not hard for me to put video on the web. I could take a video with my N95 and upload it to my blog pretty easily (or you could do it very easily if you have done it 100 times before, which I haven’t, and I must).
But over coffee this morning, friends of mine who work for the public broadcaster were lamenting that it was taking weeks for them to sort out how to put video on the web.
I want to know why. Here’s some of my thoughts – please get in touch with yours!
1. Infrastructure
This is a large, national, multi-platform organisation. One person records the video, another edits it for TV, another uploads it to the web, etc. And they are usually based in different locations (nationally), and may be working different shifts. Lots of different departments need to be involved in any decision about sending video from here to there and on again. Often, they use different systems set up for and purchased by different departments which have different priorities (for example, getting a TV program to air versus getting a website live).
Wow. Suddenly it sounds difficult to get video on the web.
But shouldn’t this large public broadcaster have sorted all this stuff out already? It’s not like the internet just happened.
Yes, but…
2. Resources
It takes resources to fix these things. Money, people, time. Since the early days of the Internet, funding to the public broadcaster has decreased. Yes, at a time when media organisations need to do more, the public broadcaster has received less. That’s a political decision about priorities.
But couldn’t the public broadcaster have made decisions which accounted for changes in technology and audience behaviour, cutting some of the old stuff to make sure it did the new stuff properly? Of course it could have, but…
3. Priorities
It’s not as if there’s no video at all on the website. Some departments have got – or found – the money to get this stuff happening. And some departments have more clout than others, sometimes for good reason.
Problem is, this has led to a whole lot of different solutions across the whole organisation. The big problem still isn’t fixed. Because the big issue (needing national, organisation-wide fixes) isn’t a high enough a priority compared to all the in-your-face, daily, urgent, let’s-just-get-this-site-up-any-way-we-can issues.
Which gets me to…
4. Big ships
It’s one big ship to turn around. Lots of people, lots of processes, lots of audiences.
Problem is, the audience is already facing in the other direction… can the public broadcaster ever catch up?